We've put together answers to the most frequently asked questions about our products, ordering, and policies. Every Qualifier Collective item is custom-made to order — no shelf inventory, no overproduction. Each piece is printed and produced just for you after you place your order, which is why some of our policies work a little differently than traditional retail. These policies are aligned with the terms of our print-on-demand production partner.
Orders & shipping
How long does it take to get my order?
Most US orders arrive in about 5–10 business days, including production and shipping, once your payment is processed. Actual timing depends on the specific product, your location, and carrier performance, especially during holidays or peak seasons.
Some products may have slightly longer estimates.
Why does my order take longer than a typical online store?
Unlike traditional retailers that ship from pre-made inventory, every Qualifier Collective item is custom-printed after you order it. There's a production window before your order ships — but it also means less waste and a product made specifically for you. Please double-check your size and shipping details before placing your order.
Will my order arrive in one package?
Some orders may arrive in multiple packages because different items are produced or shipped from different facilities. You'll receive tracking details for each shipment, and your total shipping cost is shown at checkout.
Do you ship internationally?
Not at this time — we currently ship within the US only. International shipping is something we're working toward and will announce when it's available.
Can I update my shipping address after placing an order?
Because orders go into production quickly, we can't guarantee changes once an order is submitted. If you notice a mistake, email us immediately. If production or shipping hasn't started yet, we'll do our best to update the address, but changes aren't guaranteed.
Can I change or cancel my order?
Orders are sent to production very quickly after they're placed and cannot be changed or cancelled once submitted. Please double-check your size, color, and shipping information before completing your purchase.
What if my package is lost in transit?
If your tracking hasn't updated for a while and it appears your package may be lost:
- Contact us within 21 days of the estimated delivery date at marleen@qualifiercollective.com.
- We'll open an investigation with our fulfillment partner and the carrier and, if the carrier confirms it's lost, arrange a replacement.
If tracking shows the package was delivered but you didn't receive it, we unfortunately cannot cover a replacement. We recommend checking with neighbors, your household, or your local post office, and confirming the shipping address on your order confirmation.
What if my package is returned to the fulfillment center?
If a package is returned due to an incorrect address or unclaimed delivery:
- You'll be responsible for the cost of reshipping.
- We'll email you when the package is returned and ask for an updated address.
- If we don't hear back within 30 days of that notice, we may cancel the order without a refund.
Please double-check your address at checkout to avoid delays and additional shipping charges.
Returns & refunds
Due to the custom-made nature of our products, we do not accept returns or offer refunds for ordering the wrong size, choosing the wrong color, or changing your mind. Please review our Size & Fit Guide and product details carefully before purchasing.
What if my item is damaged or defective?
If you receive a misprinted, damaged, or defective item, we'll review your claim and, if it meets our policy criteria, replace it at no cost.
To qualify:
- Contact us within 21 days of receiving the product.
- Email marleen@qualifiercollective.com with your order number and a clear photo or video of the issue.
- Keep the item on hand — you do not need to return it unless we specifically request it.
If your claim is approved, we'll arrange a reprint or replacement of the affected item.
What issues don't qualify as defects?
Because our products are made to order and many use garment-dyed fabrics, some variation is normal and expected, including:
- Slight color differences compared to on-screen images
- Small variations in shade between garments of the same color
- Minor print placement shifts within about 1" (2.5 cm) of the preview
- Normal fabric characteristics such as slight speckling, texture, or dye variation
If you're unsure whether your item qualifies as defective, email us photos and we'll take a look.
Can I exchange my item for a different size?
We do not offer size exchanges. Every item is produced to order and cannot be returned for sizing reasons. This is why we strongly recommend checking our Size & Fit Guide and reviewing the fit notes on each product page before ordering.
If your item arrived in a different size than what you ordered (for example, you ordered L and the neck label reads M), that's a fulfillment error and we'll replace it at no cost. Contact us with your order number and a clear photo of the size label and printed design.
Product details
How do I choose the right size?
Every product page includes two sizing resources to help you find your best fit:
- Product Measurements – exact garment measurements (chest width, body length, and sleeve length where applicable), taken with the item laid flat. Use these to compare against a shirt or hoodie you already own and love.
- Measure Yourself Guide – step-by-step instructions for taking your own body measurements so you can compare them directly to the garment specs.
We recommend measuring yourself first, then comparing your measurements to the product chart. If you're between sizes, check the fit note on the product page for guidance.
Our size charts and measurement guide are designed to help you find the best possible fit, but sizing is a best estimate, not a guarantee. Because every body is different and every item is made to order, we do not accept returns or exchanges for incorrect sizing.
Will my item look exactly like the photos?
We do our best to display colors accurately, but screen settings vary between devices. Several of our products are also garment-dyed, which means slight color variation between pieces is normal and part of the product's character — not a defect.
How do I care for my products?
To help your print and garment last as long as possible:
- Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors
- Avoid fabric softeners and harsh bleach
- Hang-dry or tumble dry on low heat
- Cool iron inside-out if necessary — never iron directly on the print
- Do not dry clean
Payments
What payment methods do you accept?
We accept:
- Major cards: Visa, Mastercard, American Express, Discover
- Express checkout: Shop Pay, Shop Pay Installments (where available), Apple Pay, Google Pay, Amazon Pay
Orders flagged as fraudulent, high-risk, or payment-disputed may be cancelled, held, or delayed until the issue is resolved.
How do I use a discount code?
Enter your code in the "Gift card or discount code" box at checkout. The discount will be applied before you finalize your purchase. Most codes cannot be combined with other offers or applied after an order is placed.
Policies
Because all items are made to order, our shipping and refund policies differ from traditional retail — please review them before purchasing. Our full Privacy Policy, Terms of Service, Refund Policy, and Shipping Policy are available in the site footer.
Still have a question?
Reach out at marleen@qualifiercollective.com — we'll get back to you as soon as we can.
Qualifier Collective designs are fan-inspired and not officially affiliated with or endorsed by any racing series, teams, or drivers.